Frequently Asked Questions

Where do you ship?
We ship orders within the United States only.

Do you charge for shipping?
Shipping is free on all orders within the United States

What is your return window?
You can request a return within 30 days of receiving your order.
Requests submitted after this period will not be accepted unless required by applicable law.

How do I request a return or exchange?
To request a return or exchange, you can contact our support team at support@virginiacole.com within the return window and provide:

• Your order number
  
• The item(s) you want to return or exchange
  
• The reason for the request
  
• Clear photos, if applicable

How do exchanges work?
Replacement items are shipped after the returned item is received and approved
If the requested replacement is unavailable, a refund will be issued