Privacy Policy

This Privacy Policy explains how Virginia Cole ("we", "us", "our") collects, uses, shares, and protects your personal information when you visit our website, place an order, or interact with our services. This Policy applies to website visitors, customers, and other users of our services, and it applies to personal information collected through our website and related services.

This Privacy Policy should be read together with our Terms of Service, Shipping Policy, and Return and Refund Policy.

1. Information We Collect
We may collect the following categories of personal information:

Personal Information

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number

Order and Transaction Information

  • Products purchased
  • Order history
  • Payment confirmation details

Device and Technical Information

  • IP address
  • Browser type
  • Device type
  • Cookies and usage data

Customer Support Information

  • Messages
  • Inquiries
  • Communication history

2. How Information Is Collected

  • Directly from you, such as when you place an order, complete a form, subscribe to communications, or contact customer support
  • Automatically, through cookies, analytics tools, and similar technologies
  • Through third-party services, including payment processors, platform providers, and shipping partners

3. Legal Bases for Processing

  • Performance of a contract, including order processing, payment handling, shipping, delivery, returns, and refunds
  • Legal obligations, accounting, fraud prevention, and regulatory compliance
  • Legitimate interests, including website improvement, service optimization, fraud prevention, and security
  • Consent, where required, including marketing communications and non-essential cookies

4. How We Use Your Information

  • To process and fulfil orders and transactions
  • To provide shipping, delivery, and tracking updates in accordance with our Shipping Policy
  • To provide customer support and respond to inquiries
  • To process returns, refunds, and exchanges in accordance with our Return and Refund Policy
  • To operate, maintain, and improve our website and services
  • To detect, investigate, and prevent fraud, abuse, and unauthorized activity
  • To comply with legal obligations and enforce our policies
  • To send marketing communications where you have provided consent, where required by law

5. Sharing of Information
We do not sell or rent your personal information to third parties.

We can share your information only where necessary with:

  • E-commerce platform providers
  • Payment processors and fraud prevention providers
  • Shipping and logistics providers
  • Analytics and website performance providers
  • Legal, regulatory, or law enforcement authorities where required by law or to protect our rights

6. Platform Disclosure and Payment Processing
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services. Shopify processes personal information on our behalf in accordance with its own privacy and security standards.

You can review Shopify’s Privacy Policy and Shopify’s Terms of Service.

Payments are processed securely by third-party payment providers integrated with our store. We do not store full credit card numbers or complete payment card details on our systems.

7. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the website, improve functionality, analyze traffic, remember user preferences, and support security and performance.

These technologies can include:

  • Essential cookies required for website operation
  • Analytics cookies used to understand website usage and performance
  • Marketing or preference cookies, where applicable

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of the website.

Our store uses Shopify services, and Shopify can also place cookies and similar technologies to operate and improve the platform.

You can review Shopify’s Cookie Policy.

8. International Data Transfers
Your personal information can be transferred to and processed in countries outside your country of residence, including countries that can have different data protection laws.

Where required by applicable law, appropriate safeguards are applied to protect personal information during international transfers.

9. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including order fulfilment, customer support, legal compliance, tax obligations, fraud prevention, and dispute resolution.

When personal information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable law.

10. Your Rights
Depending on your jurisdiction, you can have the following rights regarding your personal information:

  • The right to access the personal information we hold about you
  • The right to correct or update inaccurate information
  • The right to request deletion of your information
  • The right to restrict processing
  • The right to object to certain processing, including direct marketing
  • The right to request data portability
  • The right to withdraw consent where processing is based on consent

11. Security
We implement reasonable administrative, technical, and organizational measures to help protect your personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage can guarantee absolute security.

12. Children’s Privacy
This website is not intended for children or individuals below the legal age in their jurisdiction.

We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected in violation of applicable law, we will take appropriate steps to delete it.

13. Third-Party Websites and Services
Our website can contain links to third-party websites or services. Once you leave our website or are redirected to a third-party website or application, this Privacy Policy no longer applies.

We are not responsible for the privacy, content, or security practices of third-party websites or services.

14. Updates to This Privacy Policy
We can update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, operational needs, or platform requirements.

Any updated version becomes effective when posted on this page. Your continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.

15. Transparency and Agreement
By using this website or placing an order, you confirm that:

  • You have read and accepted this Privacy Policy
  • This Privacy Policy applies to your use of the website and your purchases
  • Continued use of the website after updates are posted constitutes acceptance of the updated Privacy Policy