Shipping Policy

This Shipping Policy explains how orders are processed, shipped, and delivered when purchasing from Virginia Cole. It applies to all orders placed through our website and is designed to provide clear and transparent delivery expectations.

This policy works together with our Return and Refund Policy.

Key Information

  • Order Cut-Off Time: 04:00 PM (EDT). Orders placed after this time are processed on the next business day.
  • Order Processing Time: 1–3 days (Monday to Friday)
  • Shipping Transit Time: 4–5 days (Monday to Friday)
  • Total Delivery Time: 5–8 business days

Business days exclude weekends and public holidays.

Shipping Region
We ship orders within the United States only.

Shipping Costs
Shipping is free on all orders within the Shipping Region

Order Processing and Confirmation
After you place an order and payment is successfully authorized:

  • You will receive an order confirmation email

Dispatch and Tracking
Once your order has been shipped:

  • A tracking number will be provided by email
  • You can track your shipment from dispatch through delivery

Delivery Time and Delays
Delivery timeframes are estimates and may be affected by factors beyond our control, including high order volumes, holidays, severe weather conditions, or carrier disruptions.

If your order does not arrive within the estimated timeframe, allow an additional 3 business days.

If your order has not arrived after this period, contact us at support@virginiacole.com.

Incorrect Address and Failed Delivery
You are responsible for ensuring that your delivery address is complete and accurate at checkout.

Virginia Cole is not responsible for failed deliveries, delays, or lost packages caused by incorrect or incomplete address information.

Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, you can report the issue by contacting support@virginiacole.com promptly, and provide:

  • Your order number
  • A description of the issue
  • Clear photographic evidence where applicable

After review, you will receive a resolution, including a replacement or a full refund.

Order Cancellations
You can request an order cancellation by contacting support@virginiacole.com as soon as possible.

  • Orders can be canceled before shipment
  • Once shipped, cancellation is not possible
  • The return process must be followed after delivery

Transparency and Agreement
By placing an order, you confirm that you have read and accepted this Shipping Policy and that it applies to your purchase. This policy operates together with our Return and Refund Policy.