Return and Refund Policy

This Return and Refund Policy explains your rights and the procedures for returns, exchanges, refunds, and cancellations when purchasing from Virginia Cole. This policy applies to all orders placed through our website and should be read together with our Terms of Service.

This policy does not limit or replace any rights you are entitled to under applicable consumer protection laws.

Return and Exchange Window
You can request a return or exchange within 30 days of receiving your order.

Requests submitted after this period will not be accepted unless required by applicable law.

Return Eligibility Conditions

• The item is unused, unworn, and in its original condition
• All original packaging, tags, labels, and accessories are included and undamaged
• The item has not been washed, altered, customized, or damaged
• The item has only been handled for inspection and shows no signs of use beyond this

Non-Returnable Items

• Items that do not meet the eligibility conditions
  
• Items damaged due to misuse, neglect, or improper handling after delivery
• Items returned without prior authorization

Return and Exchange Process
To request a return or exchange, you can contact our support team at support@virginiacole.com within the return and exchange window and provide:

• Your order number
• The item(s) you want to return or exchange
• The reason for the request
• Clear photos, if applicable

Return instructions, including the return address, will be provided after approval.

Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, you can report the issue by contacting support@virginiacole.com promptly, and provide:

• Your order number
• A description of the issue
• Clear photographic evidence where applicable

After review, you will receive a resolution, including a replacement or a full refund.

Refunds
Once your returned item is received and inspected, we will notify you of the outcome.

If approved:

• Refunds will be issued to the original payment method
• Refunds will be processed within 7 business days after approval

Processing times depend on your payment provider.

Return Shipping Responsibility

• You are responsible for return shipping costs unless the item is damaged, defective, or incorrect
• Return shipping costs are covered by us in cases of error or defect
  
• A trackable shipping method is recommended, as we are not responsible for items lost during return transit
• No restocking fees are charged.

Exchanges
If you request an exchange, instructions are provided after your request has been approved.

• Replacement items are shipped after the returned item is received and approved
• If the requested replacement is unavailable, a refund will be issued

Order Cancellations
You can request an order cancellation by contacting support@virginiacole.com as soon as possible.

• Orders can be canceled before shipment
• Once shipped, cancellation is not possible
• The return process must be followed after delivery

Abuse and Fraud Prevention
We reserve the right to refuse returns, exchanges, or refunds in cases of fraud, abuse, or repeated misuse.

Transparency and Agreement
By placing an order, you confirm that you have read and accepted this policy and that it applies to your purchase. This policy operates together with our Terms of Service.